fh66 Privacy Policy
At fh66, protecting the personal data of our players is a core responsibility — not an afterthought. This Privacy Policy explains in plain, formal English exactly what information we collect when you use the fh66 platform, why we collect it, how it is processed and stored, who it may be shared with, and what rights you hold over your own data. We encourage you to read this document carefully before registering your account.
Data Controller & Scope
fh66 operates as the data controller responsible for the personal information collected through the fh66 website at fh66.ws and any associated mobile-optimised interfaces. As data controller, fh66 determines the purposes for which personal data is collected and the means by which it is processed. All data processing activities are conducted in accordance with this Privacy Policy and applicable data protection principles.
This policy applies in its entirety to all users of the fh66 platform, irrespective of the device or browser used to access the site. By registering an account or continuing to use the fh66 platform after this policy has been made available to you, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Privacy Policy, you must discontinue use of the fh66 platform immediately.
fh66 may update this Privacy Policy from time to time to reflect changes in our data practices, new service features, or developments in applicable legal standards. When a material update is made, fh66 will display a prominent notice on the platform and, where practicable, notify registered account holders via email. The "Last Revised" date shown in the page header will be updated accordingly. Your continued use of the fh66 platform following any such update constitutes your acceptance of the revised policy.
Information We Collect
fh66 collects personal data through several channels: directly from you during account registration and identity verification, automatically through your use of the platform, and in limited circumstances from trusted third-party partners. The categories of personal data collected are described in detail below.
2.1 Registration & Account Data
When you create an fh66 account, we collect the personal information you provide in the registration form. This includes:
- Full legal name (as it appears on your government-issued identification).
- Date of birth (used for mandatory age verification — you must be 18 or older).
- Email address (used as your primary account identifier and for transactional communications).
- Mobile number (used for account security alerts and, where opted-in, promotional messages).
- Residential address and city (used for identity verification and fraud prevention).
- Username and hashed password (your chosen display name and encrypted login credential).
2.2 Identity Verification (KYC) Data
To comply with anti-money laundering (AML) obligations and to confirm player eligibility, fh66 requires identity verification before processing your first withdrawal or when triggered by risk-based controls. KYC documents collected may include:
- National Identity Card (NID), passport, or other government-issued photo ID.
- Proof of address (utility bill, bank statement dated within the last three months, or similar).
- Proof of payment method ownership (screenshot or scan of bKash, Nagad, Rocket, or Upay account under your registered name, or bank statement for bank transfer methods).
- In high-risk cases, a selfie or video verification may be requested to confirm that the document holder is the registered account owner.
2.3 Financial Transaction Data
fh66 records all financial transactions associated with your account, including:
- Deposit amounts, timestamps, and payment method identifiers (e.g., the last four digits of a card or the registered mobile number of a bKash account).
- Withdrawal requests, processed amounts, and destination payment method identifiers.
- Bonus credits, wagering progress, and bonus settlement outcomes.
- Win and loss records across all game types and sports markets.
fh66 does not store full card numbers, CVV codes, or full mobile wallet PINs. Payment tokenisation is handled by our payment processing partners, who hold their own applicable security certifications.
2.4 Technical & Device Data
When you access fh66, our servers and analytics systems automatically collect certain technical data, including:
- IP address (used for geolocation, fraud detection, and enforcing responsible gaming restrictions).
- Browser type, version, and language settings.
- Operating system and device type (desktop, mobile, tablet).
- Session timestamps, pages viewed, and clickstream data.
- Referral URL (the web address from which you navigated to fh66, if applicable).
2.5 Communications Data
When you contact fh66 through any support channel — live chat, email, or the on-platform messaging system — we retain records of those communications, including the content of your messages, timestamps, support agent responses, and any attachments you provide. This data is used to resolve your query, train support staff, and maintain a service history for your account.
How We Use Your Data
fh66 processes your personal data for specific, legitimate purposes directly related to the provision of our gaming and sports betting services. We do not use personal data for purposes that are incompatible with those disclosed in this policy. The primary purposes for which your data is used are as follows:
- Account Creation & Management: To register your account, authenticate your login sessions, maintain your preferences, and manage your account lifecycle including voluntary closure and self-exclusion.
- Age & Identity Verification: To confirm that you meet the minimum age requirement of 18 years and that you are who you claim to be, in compliance with our responsible gaming and AML obligations.
- Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods, and to match incoming payments to the correct account.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, chargeback abuse, and other prohibited conduct as defined in our Terms & Conditions.
- Customer Support: To respond to your queries, resolve disputes, and maintain a full service history for your account interactions.
- Responsible Gaming: To monitor betting patterns and flag potential problem gambling behaviour, to enforce deposit limits, cooling-off periods, and self-exclusion requests, and to provide access to responsible gaming tools.
- Legal & Regulatory Compliance: To fulfil obligations under applicable anti-money laundering legislation, to cooperate with law enforcement requests, and to retain records as required by applicable financial regulations.
- Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with the fh66 platform and to improve game selection, site performance, and user experience.
- Marketing Communications (opt-in only): To send you promotional offers, bonus notifications, and tournament announcements where you have provided explicit opt-in consent. You may withdraw marketing consent at any time via account settings or by contacting support.
Data Sharing & Third Parties
fh66 may share your personal data with the following categories of third parties under the circumstances described:
Game Providers
When you launch a casino game or live dealer product on fh66, limited session data (typically a pseudonymous session token, game identifier, and wager amount) is shared with the game provider — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — solely for the purpose of initialising and running the game session. Game providers operate under their own data protection standards and are contractually prohibited from using this data for any purpose other than game delivery.
Payment Processing Partners
Transaction data, including payment method identifiers and transaction amounts, is shared with our payment processing partners (including the operators of bKash, Nagad, Rocket, Upay, and card payment gateways) as necessary to process deposits and withdrawals. These partners are bound by their own regulatory requirements and security certifications and may not use your payment data for their own marketing purposes.
Identity Verification Services
Where fh66 employs third-party KYC or age-verification technology to assist in confirming the identity of account holders, relevant identity document data may be transmitted to that service provider via an encrypted API connection for the purposes of document authentication and fraud-risk scoring. Verification partners are contractually restricted from retaining or using your identity data beyond the scope of the verification task.
Legal & Regulatory Authorities
fh66 will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by a valid legal obligation, court order, or binding regulatory direction. In such cases, fh66 will disclose only the minimum data necessary to satisfy the legal requirement and, where legally permissible, will notify the affected account holder of the disclosure.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of fh66's business assets, personal data held by fh66 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained by the successor entity. fh66 will notify registered account holders of any such transfer via email prior to their data becoming subject to a different privacy policy.
Cookies & Tracking Technologies
fh66 uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform efficiently, maintain your login session, remember your preferences, and gather analytical data about how the site is used. Below is a summary of the cookie categories deployed on fh66.ws.
| Cookie Category | Purpose | Retention | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Maintain login session, CSRF protection, load balancing, and core platform functionality. | Session | No — required for site operation |
| Functional | Remember language preference, display settings, and last-visited game category. | 30 days | Yes — via browser settings |
| Analytics | Aggregate, anonymised usage statistics — page views, session duration, click patterns — used to improve platform UX. | 13 months | Yes — via browser settings |
| Marketing | Track campaign attribution and affiliate referral source to attribute registrations correctly. Only set where opt-in consent has been granted. | 90 days | Yes — withdraw consent in account settings |
| Fraud Prevention | Device fingerprinting to detect multi-accounting, bot activity, and suspicious login patterns. | 90 days | No — required for platform integrity |
Most web browsers allow you to manage cookie preferences via the browser's settings menu. Disabling strictly necessary cookies will impair the functionality of the fh66 platform and may prevent you from logging in or placing wagers. Disabling analytics or marketing cookies does not affect your ability to use any core platform feature.
Data Retention Periods
fh66 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or for the duration required by applicable legal or regulatory obligations — whichever is longer. The following table summarises our standard retention periods by data category.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | 5 years post-closure | AML / legal compliance |
| KYC identity documents | 5 years post-closure | AML / regulatory obligation |
| Financial transaction records | 7 years post-transaction | Financial record-keeping |
| Bet history & game logs | 5 years post-activity | Dispute resolution / compliance |
| Support communication logs | 3 years post-interaction | Quality assurance / dispute evidence |
| Marketing consent records | Until consent withdrawn + 1 year | Consent management audit trail |
| Technical & device logs | 12 months | Security / fraud monitoring |
| Self-exclusion records | Indefinite (active) / 5 years post-expiry | Responsible gaming obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual. Anonymised, aggregated data — which cannot be used to identify you — may be retained indefinitely for statistical and platform improvement purposes.
Your Data Rights
fh66 respects the data rights of all individuals whose personal information we hold. The following rights are available to you in relation to the personal data fh66 processes about you. To exercise any of these rights, contact the fh66 support team via email at [email protected] with the subject line "Data Rights Request" and a description of your request.
- Right of Access: You have the right to request a copy of the personal data fh66 holds about you, together with information about how it is being processed. fh66 will respond to access requests within 30 days of receipt.
- Right to Rectification: If any personal data fh66 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor updates (e.g., email address or mobile number) can typically be made directly via your account dashboard.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fh66's legal obligation to retain certain records (see Section 6 — Data Retention Periods). Erasure requests that conflict with mandatory retention obligations will be partially fulfilled — data will be deleted or anonymised to the maximum extent permitted.
- Right to Restrict Processing: You may request that fh66 restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved, or where you have objected to processing and a determination is pending.
- Right to Data Portability: Where fh66 processes your personal data on the basis of your consent or for the performance of our contract with you, you have the right to receive a copy of that data in a structured, machine-readable format suitable for transmission to another service.
- Right to Object to Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may exercise this right by updating your communication preferences in Account Settings or by contacting support. Withdrawal of marketing consent does not affect any other aspect of your account or access to fh66 services.
- Right to Withdraw Consent: Where fh66 processes your data on the basis of consent (including marketing and certain analytics cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
fh66 will respond to all data rights requests within 30 calendar days of receipt. In cases involving particularly complex or high-volume requests, fh66 may extend this period by a further 60 days, in which case you will be notified of the extension and the reason for the delay within the initial 30-day period.
Data Security Measures
fh66 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:
- TLS 1.3 Encryption in Transit: All data transmitted between your browser or device and the fh66 platform is encrypted using TLS 1.3, the current industry-leading standard for transport layer security. This applies to all platform interactions including login, deposit, withdrawal, and support chat.
- Encryption at Rest: Sensitive data fields stored in fh66's databases — including personally identifiable information and payment method identifiers — are encrypted at rest using AES-256 encryption.
- One-Way Password Hashing: Account passwords are stored exclusively as one-way cryptographic hashes using a modern, salted hashing algorithm. fh66 staff cannot view your password in plain text and will never ask you to provide it.
- Access Control: Access to fh66's internal systems and player data is restricted to authorised personnel on a need-to-know basis. All internal access is logged and subject to regular review.
- Device & Session Management: Active login sessions are monitored for suspicious activity. Concurrent logins from geographically inconsistent locations may trigger an automatic security challenge.
- Regular Security Audits: fh66's platform undergoes periodic security assessments to identify and remediate vulnerabilities. Critical findings are addressed on a priority basis.
While fh66 takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security against all threats. You are responsible for maintaining the security of your own account credentials. If you suspect that your fh66 account has been compromised, contact support immediately at [email protected].
How fh66 Protects Your Privacy
Privacy at fh66 is built into the platform architecture from the ground up. Here are the six core pillars of our data protection approach.
End-to-End Encryption
Every byte of data exchanged between your device and fh66's servers is protected by TLS 1.3 encryption. Sensitive data stored in our databases — including identity documents and payment identifiers — is secured with AES-256 encryption at rest, ensuring your information is protected from unauthorised access at every stage.
Minimal Data Principle
fh66 collects only the personal data that is strictly necessary to operate the platform, verify your identity, process your payments, and comply with our legal obligations. We do not harvest surplus data, and we do not build advertising profiles from your gaming behaviour for sale to external marketers.
Consent-Controlled Marketing
fh66 sends promotional communications only to players who have explicitly opted in at registration or via account settings. You retain the right to withdraw marketing consent at any time with immediate effect. Opt-out requests are processed within one business day and confirmed via email.
Defined Retention Limits
fh66 does not retain your personal data indefinitely. Each category of data is governed by a defined retention schedule (see Section 6). When the retention period for a data category expires, that data is securely deleted or irreversibly anonymised. No personal data is kept beyond what is legally or operationally required.
Full Data Rights Access
Your personal data rights — including access, rectification, erasure, portability, and objection to marketing — are fully actionable. Submit any data rights request to [email protected] and receive a formal response within 30 calendar days. fh66 does not charge fees for standard data rights requests.
Third-Party Data Controls
Where fh66 shares data with third-party partners — game providers , payment processors, and KYC verification services — those partners are bound by strict contractual data protection obligations. fh66 does not sell personal data to third parties and shares only the minimum information necessary for each partner to fulfil their specific service function.
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